Regular updates can be important, even if there is nothing new to say.

During a situation like an IT outage or during a restructure, regular communication is important.  Let employees know when they were next receive an update (even if there is nothing new to say).

Context is even more important during uncertain times...

During uncertain times employees may interpret 'innocent' actions as more threatening. For example, during a recession, if fresh flowers are no longer delivered to office locations (when they previously were), employees may interpret this as an indicator of financial hard times and possible future redundancies. Context is important to avoid unnecessary concern.

Never assume all employees see things the same way

Cultural interpretations often distort the meaning of Internal Communications

Always some you can't reach… No matter how hard you try

No matter how good internal communications are… There will always be some individuals you can't reach.

Quarterly Updates - Some people just want the information

Beware the Curse of Knowledge

"When we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators"  Extract from Made to Stick by Chip & Dan Heath

Communication is useless without an audience

Building an audience / uptake / participation is a critical part of effective internal communications