A few internal communication tips from our feline friends (to help keep us grounded)

"If we treated everyone we meet with the same affection we bestow upon our favorite cat, they too would purr"
Martin Buxbaum

Wednesday, April 4, 2012

Beware the Curse of Knowledge

"When we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators"  Extract from Made to Stick by Chip & Dan Heath


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