Never assume all employees see things the same way

Cultural interpretations often distort the meaning of Internal Communications

Always some you can't reach… No matter how hard you try

No matter how good internal communications are… There will always be some individuals you can't reach.

Quarterly Updates - Some people just want the information

Beware the Curse of Knowledge

"When we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators"  Extract from Made to Stick by Chip & Dan Heath

Communication is useless without an audience

Building an audience / uptake / participation is a critical part of effective internal communications

Trust - Easy to lose (and if you do... communication with me becomes much harder)

The font can create a mood - choose wisely